Unified Messaging System or UMS
INTEGRATED SERVICES TO ENABLE EMPLOYEE PRODUCTIVITY
Voice, Fax and Regular Messages in a Single Mailbox
Unified messaging (sometimes referred to as the unified messaging system or UMS) is the handling of voice, fax, and regular text messages as objects in a single mailbox that a user can access either with a regular e-mail client or by telephone. The PC user can open and play back voice messages, assuming their PC has multimedia capabilities. Fax images can be saved or printed.
A user can access the same mailbox by telephone. In this case, ordinary e-mail notes in text are converted into audio files and played back.
Unified messaging is particularly convenient for mobile business users because it allows them to reach colleagues and customers through a PC or telephone, whichever happens to be available.
- Fax and video messaging
- Message delivery to any specified e-mail account
- Message waiting notification delivered to the phone and to any specified mail or SMS account such as a cell phone
- Integration of hybrid messaging systems within an enterprise
- User and administrator self-provisioning and configuration through a web interface